Privacy policy

1. Introduction

UFAS respects your right to privacy and is committed to protecting any personal data you provide to us when using this website or contacting us about our training services.

This Privacy Policy explains how UFAS collects, uses, stores and protects personal data in connection with our website, course enquiries, bookings, learner support and related training services.

UFAS processes personal data in line with applicable Irish and EU data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

This website may contain links to external websites. These links are provided for convenience and information only. UFAS is not responsible for the content, security or privacy practices of external websites.

2. Who we are

UFAS provides first aid, health and safety, CPR, AED, PHECC First Aid Response, Cardiac First Response, manual handling, patient moving and handling, oxygen therapy and related training courses for individuals, workplaces and organisations.

Website: https://ufas.ie

For privacy-related queries, please contact UFAS using the contact details provided on our website.

3. Types of information we collect

UFAS may collect and process the following types of information.

Personal data

Personal data is information that identifies you or could be used to identify you. This may include:

  • Name
  • Email address
  • Telephone number
  • Postal or billing address
  • Organisation or employer name
  • Course enquiry details
  • Course booking details
  • Learner registration information
  • Attendance records
  • Assessment or certification information, where applicable
  • Communications you send to us
  • Payment or invoice-related information, where applicable

We only collect personal data where it is necessary for a clear purpose, such as responding to an enquiry, processing a course booking, providing training, supporting learners or meeting administrative, legal or certification requirements.

Non-personal data

Like most websites, we may collect non-personal or aggregated information about how visitors use our website.

This may include:

  • Browser type
  • Device type
  • General website usage data
  • Pages visited
  • Time spent on the website
  • Referring website or search source
  • Anonymised or partially anonymised IP information, where applicable

This information is used to understand how visitors use the website and to improve site performance, content and user experience.

4. How we collect information

UFAS may collect information when you:

  • Visit our website
  • Submit an enquiry form
  • Contact us by email, phone or through the website
  • Book or enquire about a course
  • Attend a UFAS training course
  • Request learner support or course information
  • Provide information for certification, assessment or attendance records
  • Interact with website features, embedded content or cookies

5. Why we use your information

UFAS may process personal data for the following purposes:

  • To respond to enquiries
  • To provide information about UFAS courses
  • To process course bookings
  • To deliver training services
  • To manage learner attendance and course administration
  • To issue or support course certification, where applicable
  • To communicate with learners, clients and organisations
  • To provide invoices, receipts or payment information
  • To manage customer service and learner support
  • To maintain website security
  • To improve our website, services and content
  • To comply with legal, regulatory, administrative or certification obligations

6. Lawful basis for processing personal data

UFAS will only process personal data where there is a lawful basis to do so.

Depending on the circumstances, we may process personal data on one or more of the following bases:

  • You have given consent
  • Processing is necessary to respond to your enquiry or provide a requested service
  • Processing is necessary for the performance of a contract
  • Processing is necessary to comply with a legal obligation
  • Processing is necessary for the legitimate interests of UFAS, provided
  • those interests do not override your rights and freedoms

7. Course bookings, learner records and certification

Where you book or attend a UFAS course, we may collect information required to manage your training, confirm attendance, support assessment, issue certificates or meet the requirements of relevant awarding or certification bodies.

This may include learner details, attendance records, assessment information and course completion records.

Where required, relevant learner information may be shared with recognised training, awarding or certification bodies for the purpose of registration, assessment, verification or certification.

8. Cookies

UFAS may use cookies and similar technologies on this website.

Cookies are small text files placed on your device to help the website function properly, improve user experience, understand website traffic and support website security.

Cookies may be used for:

  • Essential website functionality
  • Remembering user preferences
  • Website analytics
  • Security and spam prevention
  • Embedded content or third-party services, where applicable

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if essential cookies are disabled.

9. Embedded content and third-party websites

Pages on this website may include embedded content, such as videos, maps, images, documents or links from other websites.

Embedded content from third-party websites behaves in the same way as if you had visited the external website directly. These websites may collect data about you, use cookies, embed third-party tracking or monitor your interaction with that content.

UFAS is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before interacting with them.

10. Sharing your information

UFAS does not sell your personal data.

We may share personal data only where necessary and appropriate, including with:

  • Training, awarding or certification bodies, where required
  • Service providers who support our website, email, booking, administration or payment systems
  • Professional advisers, where required
  • Legal or regulatory authorities, where required by law
  • Organisations or employers arranging training on behalf of learners, where appropriate and lawful

Where third-party service providers process personal data on our behalf, we expect them to process it securely and only for the purpose for which it was provided.

11. Sale or transfer of business

If UFAS is involved in a merger, sale, restructuring, transfer of assets or similar business change, personal data may be transferred as part of that process.

Where this happens, we will take reasonable steps to ensure that personal data remains protected and is handled in line with this Privacy Policy and applicable data protection law.

12. Data security

UFAS takes reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet is completely secure. While we take reasonable measures to protect your personal data, we cannot guarantee absolute security.

13. How long we keep your information

UFAS will retain personal data only for as long as necessary for the purpose for which it was collected.

Retention periods may depend on:

  • The type of information collected
  • The reason it was collected
  • Course administration or certification requirements
  • Legal, accounting or regulatory obligations
  • The need to resolve queries, disputes or complaints

When personal data is no longer required, it will be securely deleted, anonymised or archived where appropriate.

14. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to personal data UFAS holds about you
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing
  • Request transfer of your personal data
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Data Protection Commission

Some rights may be limited where UFAS is required to retain information for legal, administrative, certification or security reasons.

15. Updating, verifying or deleting personal data

You may contact UFAS to request access to, correction of or deletion of personal data we hold about you.

Requests should be made through the contact details provided on the UFAS website.

We may need to verify your identity before responding to a data protection request.

16. Complaints

If you are unhappy with how UFAS handles your personal data, please contact us so we can review and respond to your concern.

You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

17. Changes to this Privacy Policy

UFAS may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or data protection practices.

Any updates will be posted on this website. We recommend reviewing this page periodically to stay informed about how UFAS collects, uses and protects personal data.

Last updated: August 2026